Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Every GYM IN A BOX® product is inspected and quality-checked before shipping from our Beverly Hills facility.

Order-processing times may vary depending on product availability, final quality-control inspection, order volume, promotional events, sales periods, weekends, holidays, severe weather and other circumstances.

Order-processing time is separate from shipping and delivery time. The estimated timeline provided by the shipping carrier in your confirmation email applies only after the carrier receives the package and does not include our order-processing time.

During periods of high demand, processing may take longer than usual. All processing and delivery timeframes are estimates and are not guaranteed delivery dates.

You will receive a shipping-confirmation email with tracking information when your order has shipped.

UNITED STATES SHIPPING

We offer free standard shipping within the United States.

Free standard shipping is not an expedited shipping service. Processing and delivery may take longer during high-demand periods, promotional events, sales, weekends, holidays, severe weather, carrier delays or other circumstances outside our control.

Available shipping methods, estimated delivery times and any applicable expedited-shipping charges will be displayed at checkout.

All processing and delivery times are estimates and are not guaranteed delivery dates.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact info@gyminabox.la immediately if you notice an error in your shipping address. We cannot guarantee that an address can be changed after an order has been processed or shipped.

GYM IN A BOX® is not responsible for delays, failed deliveries or additional shipping costs resulting from an incorrect or incomplete address supplied by the customer.

TRACKING AND DELIVERY

Customers are responsible for monitoring their tracking information and ensuring that someone can safely receive the package.

Once a package has been transferred to the shipping carrier, delivery is under the carrier’s control.

If tracking shows a delivery problem, please contact the carrier promptly and email info@gyminabox.la for assistance.

INTERNATIONAL ORDERS

International customers are responsible for all applicable duties, taxes, customs fees and import charges.

International processing and delivery times may vary because of customs clearance, carrier conditions and other circumstances outside our control.

RETURNS AND FINAL-SALE ITEMS

Regular eligible items may be returned within 30 days of delivery only if they are unused, unworn, in their original condition and in their original packaging.

A valid Return Authorization Number is required before any return is shipped. Returns sent without a valid Return Authorization Number will not be accepted or refunded.

Sale, clearance, promotional and discounted items are final sale and are not eligible for return, exchange or refund.

Orders purchased using an additional promotional or discount code are also final sale and are not eligible for return, exchange or refund.

Damaged, defective, incorrect or missing items must be reported within 7 days of delivery by emailing info@gyminabox.la with the order number and clear photos or a short video showing the issue.

Please see our Return & Refund Policy for complete return requirements.

CONTACT

For shipping assistance, email info@gyminabox.la.