30-Day Returns on Eligible Items

We want you to feel confident shopping with GYM IN A BOX®.

Regular eligible items may be returned within 30 days of delivery only if they are unused, unworn, in their original condition and in their original packaging.

Return Eligibility

To qualify for a return, an eligible product must be complete with all controllers, accessories, cables, manuals and included components, together with the receipt or proof of purchase.

For health, hygiene and safety reasons, wearable fitness, beauty and wellness technology that has been used or worn cannot be returned.

Sale, Clearance, Promotional and Discounted Items

Sale, clearance, promotional and discounted items are final sale and are not eligible for return, exchange or refund.

Orders purchased using an additional promotional or discount code are also final sale and are not eligible for return, exchange or refund.

Gift cards, customized orders and wholesale orders are also final sale.

How to Request a Return

Email info@gyminabox.la within 30 days of delivery and include your order number and the reason for your request.

Our Customer Care Team will provide a Return Authorization Number and return instructions when applicable. Returns sent without a valid Return Authorization Number will not be accepted or refunded.

Refunds and Return Shipping

Approved returns are refunded to the original payment method after the returned product has been received and inspected. Please allow up to 10 business days after approval for processing; your bank or payment provider may require additional time to post the refund.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs. A $9.95 return-processing fee is deducted from the refund. Use a secure, trackable shipping method and retain proof of shipment.

Products purchased from another retailer are subject to that retailer’s return policy.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order when it arrives. Report damaged, defective, incorrect or missing items within 7 days of delivery by emailing info@gyminabox.la with your order number, a description of the issue and clear photos or a short video when applicable.

After 7 days, damaged, defective, incorrect or missing-item claims are not eligible for an exchange or refund, except where required by applicable law.

Quality Control

Every GYM IN A BOX® wearable is individually tested, inspected and quality-controlled before leaving our Beverly Hills facility, including charging functions, programs, channels and performance.

Shipping

Every product is inspected and quality-checked before shipping. Processing times may vary based on product availability, final inspection, order volume, promotional events, sales periods, weekends, holidays and other circumstances. During high demand, processing may take longer than usual.

We offer free standard shipping within the United States. Free standard shipping is not expedited. Processing and delivery times are estimates and are not guaranteed delivery dates.

Once a shipment is transferred to the carrier, customers should monitor tracking and promptly contact the carrier regarding delivery issues. International customers are responsible for applicable local duties, taxes and import charges.

Size Exchanges

We are happy to provide a free size exchange for an eligible, unused regular-price item when the customer selected the wrong size. The customer is responsible for securely shipping the original product back to our warehouse.

A valid Return Authorization Number is required. After the product is received and inspected, we will ship the approved replacement size, subject to availability.

Sale, clearance, promotional and discounted purchases—including orders purchased using an additional promotional or discount code—are not eligible for exchange.

Contact

For returns, size exchanges, shipping assistance or product support, email info@gyminabox.la.

Thank you for choosing GYM IN A BOX® and supporting independent innovation.

Cristiani’s Balance, Fitness and Nutrition, LLC
324 South Beverly Drive #1103
Beverly Hills, CA 90212